About Shipping and Order Processing Times: 
This symbol means items are immediately in stock and will leave our offices in 24-48 hours depending on weekend or holidays. All purchases are charged when you place an order.
This symbol means that the item is either: 1) incoming to us or, 2) we must request the item from our distributor or, 3) the items will ship via UPS Ground or truck freight due to size or weight. In this case we ask that you allow at minimum 2-3 weeks for order processing and also add 5-7 business days for shipping on average. This is NOT a promise to deliver in this amount of time, but an approximation only. If an item is back-ordered it can take longer. We want to under-promise and over-deliver! Items marked 2-3 weeks are considered special order and fall into our policies for such. All purchases are charged when you place an order.
This symbol means items are special order or are on back-order. We ask you to allow at minimum 4-6 weeks for order processing. This is an approximate time-frame and not a promise of delivery time as sometimes items may run longer for reasons out of our control. It could be sooner, but we prefer to under promise and over-deliver. Add typical delivery time to processing period. Items marked 4-6 weeks are considered special order and fall into our policies for such. All purchases are charged when you place an order. Call us if you have a specific time-frame you need an item for.
This symbol means that the item is not yet released from the manufacturer and we are taking pre-orders for the item. The approximate arrival date is usually stated in the item listing. Please understand that these are approximate time frames and we have no control over manufacturers and pre-order items can sometimes take well longer than what might be stated in listing. Items marked "Pre-Order" are considered special order and fall into our policies for such. All purchases are charged when you place an order. Call us if you have a specific time-frame you need an item for.
Mail or Fax Order, Checks & Money Orders, International Orders
If you prefer to order by mail using a check, money order, international money order or credit card you can download our mail-in/fax order form. Follow instructions carefully and assure you have shipping charges figured before sending form, particularly if it is an international order. Download Mail-In/Fax Order Form Now
Shipping Carriers and Tracking Numbers
Because the majority of our items are small and light we primarily use US Postal Serivce for all shipping. We utilize both First Class and Priority Mail. For foreign shipments we typically use USPS Global Priority which is average 6-8 days delivery time + customs clearance time.
Most orders ship quickly using USPS Priority. Lighter orders that fall under a $4.85 total shipping charge will usually ship First Class Mail. For large items or larger orders that approach 20 lbs or more, me may elect to use UPS Ground or FedEx Ground. If you have concerns or special circumstances with shipping it is always best to call first.With US Postal Service there are no tracking numbers generated. If UPS or FedEx are used, tracking numbers are available.
Express or Overnight Shipping
We are able to offer USPS Express or FexEx overnight shipping for most in-stock items. Please call us for a quote on this service.
P.O.Boxes and APO/AE Addresses:
Some larger items cannot be shipped to these types of addresses. If you plan to use one of these, please contact us prior to ordering to verity your order can be shipped to a P.O.Box or APO/AE destination. This is because we use some carriers for certain shipments that do not deliver to them.
Split Orders:
All items in your order will be shipped at the same time unless a specific item comes direct from the manufacturer. Thus, if an order includes in-stock items and out-of-stock items, the in-stock items will be held until all items are ready for shipment. If you have certain items you dont want held for shipping, place them in a separate order.
Please see our Policies Section for more information about shipping, ordering and returns.
SteedShop's customer service goal is simple:
We are committed to providing our customers total satisfaction. Every time. Guaranteed. Please feel free to drop us a line to share your thoughts on the site, all comments welcomed.
Contact us:
Email: sales@steedshop.com
Phone: (480) 626-1289 Phone Hours: 9:00am - 5:00pm MST Monday-Thursday (Closed Fri, Sat, Sun)
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